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Frequently Asked Questions

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Orders

Orders & Delivery

What is your minimum order quantity (MOQ)?

For new customers' first cooperation, we are very flexible. Solid wood mouldings and finger-jointed mouldings typically accept 1x20ft container with mixed loading (20-60 SKUs). MDF mouldings can be as low as 500 linear meters per profile to support sample development. For engineering door jamb components, evaluation is required based on drawings. We encourage customers to build trust through small orders before gradually expanding cooperation.

How long from first order to delivery?

Standard process is approximately 45 days. Breakdown: drawing confirmation and sampling 3-7 days, material preparation and production 25-30 days, remaining time for shipping booking and loading. For repeat orders, since tooling is ready and some materials are in stock, lead time can be reduced to 25-30 days.

What payment methods do you accept?

We primarily accept T/T (Telegraphic Transfer) and L/C at sight (Letter of Credit). For long-term cooperation customers, more flexible payment terms can be negotiated. First-time cooperation typically requires 30% deposit in advance, with balance paid upon copy of B/L.

Can you guarantee delivery time?

We own three manufacturing facilities and a standardized production scheduling system. Upon order confirmation, we provide estimated delivery dates and weekly progress updates. Over the past 2 years, 90%+ of orders were shipped on or before the promised date. In case of force majeure (shipping, policy changes, etc.), we notify you immediately and work together on solutions.

Compliance

Certifications & Quality Assurance

Do your products meet North American environmental standards?

Yes. Our MDF mouldings are CARB Phase 2 certified, with formaldehyde emissions 30%+ below standard limits. We can also provide EPA TSCA Title VI, CE, E0/E1 certifications. All certificates can be provided with shipment and support third-party re-testing.

Can you provide FSC certified wood? How do you prove it?

Yes. We hold FSC Chain of Custody certification and can provide FSC 100% or FSC Mix materials with FSC certificates and invoices, ensuring traceability to forest batch level.

What moisture content do you control for solid wood mouldings? Why is it important?

We maintain 8-12% moisture content with batch tolerance Β±2%. This is designed for North American indoor environments to prevent cracking or warping after installation. Every batch of incoming wood is tested for moisture content with samples archived for records.

How do you ensure color consistency between batches?

We use online colorimeters to inspect production line products every 2 hours, maintaining Ξ”E<1.5. Additionally, we retain samples from each batch and strictly compare against original samples for repeat orders to ensure no color variation.

Customization

Customization & Development

I have an old discontinued moulding. Can you replicate it?

Absolutely. We provide reverse engineering services: you only need to send a sample of 30cm+ length (or even clear photos), and we use 3D scanners to capture profile data with 0.2mm precision. Over 300 discontinued SKUs have been successfully replicated through this method.

How long does sampling take? Is there a charge?

Standard samples take 3-7 days. For new customers' first cooperation, sample fees are typically negotiable and can be refunded with bulk orders. Please discuss specifics with our sales team.

How many existing knife profiles do you have? How do you match my profiles?

We maintain a database of 1200+ CAD drawings covering most North American/European common profiles including door/window casings, baseboards, crown mouldings, etc. Provide us with a profile number or sketch, and we can check free of charge whether we have existing tooling, saving you tooling costs.

Do you support private label packaging?

Yes. We can apply your brand's barcode labels, color labels on each piece, wrap pallets with stretch film featuring your logo, and provide standardized export documents (CO, PL, CI, etc.), allowing your customers to receive products directly under your brand.

Logistics

Logistics & Mixed Loading

How many SKUs can be mixed in one 40ft HQ container?

Depending on each SKU's packaging size and quantity, theoretically 20-60 SKUs can be mixed. Our experienced packing team will help design optimal mixed loading plans ensuring high space utilization and easy unloading.

Can you provide semi-finished processing? Such as cutting to drawings?

Yes. Many door and window manufacturer customers outsource semi-finished processing to us. We perform CNC cutting, tenoning, drilling, etc. according to your CAD drawings. Upon receipt, you only need assembly or simple post-processing, significantly reducing local labor costs.

How are shipping documents handled? Do you handle customs clearance?

We handle China export customs clearance and provide complete standardized documents: commercial invoice, packing list, certificate of origin (CO), copy of B/L, etc. If needed, we can also provide GSP certificate FORM A, China-Australia/China-Korea FTA, etc.

I want to visit your factory but don't have time to fly to China. What can I do?

We provide video factory tour services. Simply schedule an appointment, and our sales or technical staff will take you on a live tour via Teams/Zoom through production lines, quality control labs, and warehouses, answering any questions. Over 50 North American customers have placed orders after video factory tours.

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Trusted Globally

CARB Phase 2
EPA TSCA Title VI
FSC Certified
CE / E0 / E1
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πŸ‡©πŸ‡ͺ Germany
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